Problem: A customer browses across the product pages of your eCommerce store, adds a few products to the cart, and finally leaves the store without completing the purchase.
Solution: You can schedule a few retargeting WhatsApp messages for the user, offer them exciting vouchers and redirect them to the store.
In today's fast-paced world, businesses must keep up with the latest communication trends to effectively engage with customers. One such trend is scheduling.
Using the WhatsApp message scheduling feature is one of the best ways to keep conversations consistent and effective. Leveraging Scheduling WhatsApp Business Campaigns ensures timely engagement with your audience.
You can use it for abandoned cart situations, product recommendations, customer support, etc.
Scheduling WhatsApp messages is not a hefty task. Even though WhatsApp doesn’t offer this feature directly, businesses can use a third-party WhatsApp message scheduler app to make the process seamless. This aligns well with D2C WhatsApp Automation Tools to enhance operational efficiency
Learn all about the WhatsApp message scheduling feature in this detailed guide.
What is WhatsApp message scheduling?
WhatsApp message scheduling is when you automate sending messages at a specific time in the future; instead of sending the messages manually.
This feature is useful for planning and ensuring your messages reach recipients at the most appropriate moment when they are likely to take action. It's like preparing and sending messages on your behalf, allowing you to manage your communication more efficiently and conveniently.
What are the benefits of WhatsApp message scheduling?
Scheduling messages on WhatsApp is a smart move.
Discover how it helps you manage your time better, talk to customers personally, and make marketing easier:
- Efficient time management
WhatsApp message scheduling offers a significant advantage in time management. By pre-scheduling messages, you can ensure that your communications reach recipients at optimal times, even if you're unavailable or engaged in other tasks.
This is especially valuable for businesses that want to engage with customers during peak hours without manual intervention. Efficient timing enhances engagement rates and increases the chances of your messages being noticed and acted upon.
- Global reach across time zones
One of the standout benefits of WhatsApp message scheduling is its ability to reach recipients across different time zones.
You can send tailored messages, such as birthday wishes, event reminders, or special offers, precisely on the relevant dates. By strategically timing your messages, you can increase the chances of engagement and responses, ultimately improving your communication effectiveness.
Also, scheduled follow-up messages demonstrate commitment and attentiveness, strengthening your relationship with customers.
- Personalisation and engagement
WhatsApp message scheduling allows for personalised engagement with your contacts. You can tailor messages to suit specific occasions, events, or individual preferences. This level of personalisation enhances customer satisfaction and loyalty.
For instance, offering an anniversary discount or birthday special shows that you value your customers and are attentive to your contacts' milestones. You can create a more genuine and meaningful connection with scheduling, increasing customer loyalty and satisfaction.
- Improved consistency
Consistency is key to maintaining a strong online presence and communication strategy.
Businesses can maintain regular updates, announcements, and promotions, building a reliable brand image in the minds of their audience. This reliability can increase trust and credibility, which are vital for long-term success.
- Flexibility and convenience
WhatsApp message scheduling offers unparalleled flexibility and convenience, highlighting the Benefits of WhatsApp Chatbots. You can plan messages according to your convenience and workload, aligning with your own schedule. This is especially helpful for businesses that operate in different time zones or have varying work hours.
Scheduling messages empowers you to maintain communication without being tied to your device, allowing you to focus on other essential tasks. Also, scheduling ensures that your communication efforts remain uninterrupted when you are unable to send messages manually, such as during meetings or travel.
How to schedule messages on WhatsApp - Android, iPhone and Web?
Did you know that most WhatsApp users are using Android phones?
Look at these numbers:
- More than 2.7 billion people use WhatsApp monthly, making it popular worldwide.
- WhatsApp handles a whopping 1 billion messages in just one day.
- Out of all WhatsApp users, 73% use it on Android, and 22% use iPhones (iOS).
WhatsApp message scheduling is not an in-built feature in WhatsApp. However, you can use third-party applications like Pragma to schedule WhatsApp messages for your business requirement.
Scheduling WhatsApp messages works differently on iPhones than on Android phones. This is because Apple is very focused on keeping users' information safe. So, they don't let people use unreliable message scheduler apps to schedule messages.
But with Pragma, you won't have to stress about each device's rules.
Since you can access Android and iOS on your laptops or computers, Pragma makes scheduling WhatsApp messages easy with simple steps and gives you real-time analytics access to campaigns.
Also, executing different steps for each device is not required, making things even easier for you.
Here is the step-by-step process to learn how to schedule WhatsApp messages on Android, iPhone and Web using Pragma:
Step 1: Sign up for Pragma
Sign-in to Pragma
Step 2: Go to the Pragma dashboard and click on “Messages”
Step 3: The “New Messages” option is from the drop-down menu. Click on that.
Step 4: Add the message draft and the frequency of sending the message - daily, weekly or monthly. Now click on “Next”.
Step 5: Add the recipient’s name by clicking on the preferred contacts from the existing list to enable the WhatsApp message scheduling option.
Step 6: Click on - “ Schedule”.
Step 7: In the final step, set a date and time for the message and launch the messaging campaign.
Note
📌Make sure to review the message before confirming the scheduling.
How to schedule WhatsApp messages on the Business App?
When you activate the 'Away Messages' function, individuals who contact you will automatically receive a tailored message indicating your unavailability or absence from your device.
Follow these steps to schedule WhatsApp messages on the Business app:
Step 1: Open the WhatsApp Business app
Step 2: Tap on More
Step 3: Go to Business tools and select Away message
Step 4: Turn on Send away message
Step 5: Edit the message and tap OK
Step 6:To schedule the message:
- Choose Always send for all the time
- Pick a Custom schedule for specific times
- Select Outside of business hours (if you've set your business hours)
Step 7: Choose who gets the message
- Everyone- anyone who messages you
- Everyone not in the address book- people not in your contacts
- Everyone except - all except specific ones
- Only send to - only selected contacts
Step 8: Tap SAVE
How to schedule messages with WhatsApp Business API?
WhatsApp Business API is designed for emerging companies who want to grow their businesses exponentially. This tool has critical features like - automated replies, messages, and personalised workflows to meet customers’ needs.
Now, what sets WhatsApp Business API from WhatsApp for Business?
Well, there are some significant differences. To begin with:
- WhatsApp for Business is free, while WhatsApp Business API is a paid tool.
- WhatsApp Business API comes with many advanced features like - high personalisation, chatbot support, automation, and accessibility through multiple devices that WhatsApp Business doesn’t have.
WhatsApp message scheduling is also possible with Pragma using WhatsApp Business API. here’s how you can do that:
Step 1: Go to the Pragma dashboard and click on “Broadcast”
Step 2: Now, you will find the “New Broadcast” option from the drop-down menu. Click on that
Step 3: Add the name of the broadcast, pick a template and select the time for the message. Now click on “Next”
Step 4: In this step, the users should click on the preferred contacts from their existing list for whom they want to enable the WhatsApp message scheduling option. Once selected, now click on - “ Add Broadcast”
📍Note that users can also upload contacts directly from their CRMs.
Step 5: In the final step, set a date and time for the message and launch the messaging campaign
Maximize the Potential of WhatsApp for your D2C Business with Pragma
WhatsApp message scheduling is a feature that D2C brands don’t want to miss in 2023. It is a great way to provide customer support without being available 24/7.
We have explained how eCommerce brands can use different versions of WhatsApp to schedule messages. This guide also discusses the WhatsApp Business API and how to use Pragma to schedule messages.
Pragma helps you make the most of WhatsApp and ensures that you leverage WhatsApp to its fullest.
Here’s what Pragma’s WhatsApp suite offers to you:
- Schedule and send bulk messages to your audiences and automate recurring campaigns for respective segments
- Schedule broadcasts by building brand/product-specific flowcharts
- Schedule and run unlimited WhatsApp drip campaigns to engage customers
- Schedule tailored retargeting messages to reduce abandoned cart rate and boost conversions for your store
Allo Innoware, the health-first kitchenware brand, achieved 11X Growth in ROAS with Pragma.
The company experienced challenges in:
❌Marketing strategy and campaigns.
❌Real-time delivery updates
❌Return management
❌Responses rate for messages and notifications
Bringing together a group of services and mining data from everyone, Pragma used that information to optimise for personalisation and achieved the following results:
🏆Abandoned cart recovery rates improved, bringing revenue of ₹373242
🏆COD to prepaid conversions increased by 9.76%
🏆A whopping open rate of 80.3% on WhatsApp Communication
The solutions that got these results are:
✔️Segmentation of Data
✔️Setting Individual Customer Preferences
✔️Content & strategy positioning
✔️Content for each buyer stage.
✔️Optimising based on the sales team input
FAQs
Can I schedule messages on WhatsApp?
WhatsApp doesn’t have a built-in message scheduler to date. However, users can have many options, like third-party apps and APIs, to schedule messages using WhatsApp.
Is the WhatsApp message scheduler safe?
All third-party WhatsApp message schedulers are not 100% safe. Hence, users should be cautious about selecting one tool that matches their requirements and is also safe.
What is the best WhatsApp message scheduler?
There are several message schedulers, and it is difficult to identify one WhatsApp message scheduler as the best one. It depends on your device type and requirements. However, for Android devices, SKEDit can be a good choice, while for iOS, Shortcuts can be a good choice.
Are third-party apps safe to use for WhatsApp?
Third-party apps are not 100% safe. They attack risks of malware attacks. Hence, users must carefully review their terms and conditions before selecting the best WhatsApp scheduler app for WhatsApp message scheduling. By associating yourself with risky third-party apps, you can risk your account, which might get permanently deleted.
Why is my scheduled text not working?
Scheduled messages might fail for various reasons, such as changes in network connectivity, app updates, or restrictions on third-party apps. Ensure that your app is up to date, permissions are correctly set, and your device's settings aren't preventing the app from functioning.
Can I edit or cancel a scheduled message?
You can edit or cancel a scheduled message in most scheduling apps before the designated time. This allows you to make changes or prevent messages from being sent if needed.
Do both the sender and receiver need the scheduling app?
No, usually only the sender needs the scheduling app. Once the message is scheduled, it will be sent to the receiver like a regular WhatsApp message. They don't need the app for the scheduled message to reach them.
Is WhatsApp message scheduling available on all devices?
The availability of WhatsApp message scheduling depends on the app or tool you're using. Some apps offer cross-device compatibility, allowing scheduling from Android, iOS, and web browsers, while others might be limited to specific platforms.
What is the best auto-reply from WhatsApp?
- "Hello! I'm away at the moment, but I'll respond to your message shortly. Thanks for your patience!"
- "Hey there! I'm currently in a meeting. I'll reply as soon as I'm available. Have a great day!"
- "Hi! I'm on vacation and might have limited access to my phone. I'll catch up on messages when I'm back. Thanks!"
- "Hello, thanks for contacting me. If you need immediate assistance, please call. Otherwise, I'll reply soon."
- "Hi, I'm driving right now. I value your message and will get back to you once I reach my destination safely."
- "Hey! I'm focusing on a task at the moment. Your message matters, and I'll get back to you when I'm done. Appreciate your understanding!"
Remember, the best auto-reply depends on your personal situation and tone.
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